FAQ: Delivery, Cancellations, Refunds and Exchanges

READINGS:

Live Readings:

If you book a live reading, it will be provided via Zoom or phone (the phone option is available to my clients from Canada and the USA).  

Readings and Astrology Reports via Email: 

All written readings and reports are sent by e-mail, to the e-mail address associated with your account. I can send your reading to a different e-mail address at your request.

Readings via email will be sent by the date/time you've selected when ordering. 

Astrology reports will be emailed within 24-48 hours of purchase. 

If I think your reading may be delayed, I will e-mail you to let you know.

It's very rare that I don't send out a reading on time, so if you don't see it in your Inbox, please check your SPAM folder. Sometimes they end up there. 

Workshops and Courses:

My live workshops are provided using Zoom. Workshop recordings and accompanying materials are posted on Tevello, the learning platform I use, within 24 hours following the workshop. 

For my digital courses, you will receive receive course access instructions via email immediately after you purchase the course. 

Cancellations and Refunds: 

As a small business, I aim to deliver affordable readings and workshops of high quality.  But, it also means that I have a stricter refund and cancellation policy than what you would expect from a big, multi-national company.  I'm not Amazon! 

Please read the cancellation and refund policies carefully before ordering.